PART 1: GENERAL RENTAL CONDITIONS OF THE ESTABLISHMENT
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed with the lessor REMACLE Gauthier
Domicile (of the lessor): 11 Mont B-6600 Bastogne
Telephone: +352/661 788 001
Email address: manoirsterpigny@hotmail.com
Bank account IBAN BE49 1430 8485 2671
The contract is a tourist rental contract. The rental period constitutes an essential condition without which the contract would not have been concluded. The tenant cannot establish his domicile in the rented building.
The establishment includes 1 accommodation for a respective capacity of 12 people.
The tenant is required to respect the maximum capacity announced in the rental.Any violation of this clause may result in the immediate termination of this contract, at the fault of the tenant, the amount of the rental remaining definitively acquired by the lessor.
The tenant must present himself on the specified day and at the times indicated. In case of late or deferred arrival, the tenant must notify the lessor.
ARTICLE 2: TERMS OF CONCLUDING THE CONTRACT
Formula: partial prepayment
The rental is effective by the payment of a deposit of 25% of the price of the stay:
The balance of the stay (75% remaining) is to be paid by bank transfer at the latest 14 days before arrival to the bank account number of the lessor accompanied by the amount of the deposit.
Any reservation made within 14 days before the arrival date is considered late. In this case, the balance of the stay as well as the deposit will be paidto the lessor's bank account number upon receipt of the electronic reservation confirmation (voucher), i.e. before the start of the stay.
The amount of the deposit will be refunded (deducted from the accommodation costs and any damage) one week after the end of the stay.
Unless otherwise specified in the reserved offer, the price of the stay does not include:
ARTICLE 3: SOLIDARITY
In the event of multiple tenants, the person who made the reservation is responsible for the debts and claims of all the tenants.
ARTICLE 4: LATE PAYMENT
If the lessor does not receive the payments within the time allowed, he may waive the rental by registered letter or e-mail within 3 days of the date scheduled for the payments.
This clause does not apply to late reservations.
Any amount owed by the lessee, and not paid 10 days after its due date, will produce ipso jure and without formal notice, for the benefit of the lessor, interest at the legal rate per month from its due date, the interest of any month started being due for the entire month.
ARTICLE 5: CANCELLATIONS – EARLY DEPARTURE – NO SHOW
Cancellation by the tenant
Any cancellation must be notified by registered letter or e-mail and addressed to the lessor.
The cancellation conditions determined in the dematerialized order form (voucher) apply.
In the event of force majeure (or act of the prince) for either party:
The date of performance of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement could be found within a period of 18 months, the amounts paid will be fully refunded to the tenant.
The contract is canceled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.
Cancellation by the lessor
Any cancellation must be notified by registered letter or e-mail and addressed to the tenant.
The cancellation conditions determined in the dematerialized order form (voucher) apply.
In the event of force majeure (or act of the prince) for either party:
The date of performance of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement could be found within a period of 18 months, the amounts paid will be fully refunded to the tenant.
The contract is canceled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.
Early departure
The premature departure of the tenant does not entail any refund, even partial, of the price of the stay.
Non-presentation of the tenant (no-show)
If the tenant does not appear within 24 hours of the arrival date mentioned on the contract:
the booking becomes null and void;
the payments remain with the lessor who reserves the right to claim the balance from the tenant;
the lessor can dispose of his property.
ARTICLE 6: RESPONSIBILITIES – INSURANCE
Fire insurance
The tenant must be covered by Fire Insurance (resort) for the damage he could cause to the building and the rented furniture.
The tenant declares, after having checked it, to be covered for such risks by his personal fire insurance (holiday insurance).
In the event of a breach, the tenant undertakes to sign a contract covering this risk.
Family Civil Liability Insurance (private life)
The tenant declares that he is covered by a Family Civil Liability insurance (private life).
In the event of a breach, the tenant undertakes to sign a contract covering this risk.
SECTION 7: PETS
Formula 1 – Pets allowed
Pets are allowed by special agreement of the owner (only 1 animal is allowed per stay). They must be reported to the lessor who will give his consent or not, depending on the animal. A possible supplement may apply.
ARTICLE 8: USE AND OCCUPANCY OF PREMISES
The tenant undertakes to adopt a behavior respectful of the inhabitants and the environment in general (fauna, flora, various equipment, etc.). He uses the rented property in accordance with its destination and as a prudent and responsible person.
The tenant must return the property in the condition in which he received it. He answers for any loss or damage to the lessor.
The tenant must report directly to the lessor and at the latest on leaving any damage (broken crockery, soiled beds, damaged furniture, etc.)
Animated parties such as student guindaille, burning of panties, dance party... are not allowed.
ARTICLE 9: COMPLAINTS
Any complaint must be sent to the lessor by registered letter or e-mail within 8 days after the end of the stay. Supporting documents must be attached.
In the absence of agreement between the parties, only the courts of the judicial district of the place where the accommodation is located are competent.
ARTICLE 9a:MEDIATION OF THE FEDERATION OF GITES AND GUEST HOUSES OF WALLONIA
Failing agreement between the parties, they will submit their grievances to the secretariat of the Federation of Gîtes and Bed and Breakfasts of Wallonia, which will attempt to propose an amicable solution.
In the absence of agreement between the parties, only the courts of the judicial district of the place where the accommodation is located are competent.
This clause only applies to establishments that are members of the Fédération des Gîtes et Chambres d'hôtes de Wallonie in order of subscription.
ARTICLE 10: CONTROL OF TRAVELERS
The lessor is entitled to carry out the control and registration of the identity of all the occupants of the accommodation in accordance with the law of 2007. The tenant must present a valid identity document (identity card or passport ).
ARTICLE 11: ACCEPTANCE OF THE GENERAL CONDITIONS
Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and to have accepted all the clauses at the latest when booking online, when paying the deposit and/or the balance of the stay, or when taking possession of the establishment.
PART 2: GENERAL TERMS AND CONDITIONS OF ONLINE SALE VIA THE ORC
ARTICLE 1: OBJECT
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.
ARTICLE 2: OFFERS
All of our advertisements, web pages or offers are developed in good faith and based on available data. Maps, photos and illustrations are presented for information purposes and are not contractual. They can be modified before the finalization of the reservation.The customer authorizes us to correct any obvious material errors in the information that we communicate to him.
SECTION 3: PRICES
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before the reservation is made for the service.
The customer authorizes us to correct any obvious price errors.
ARTICLE 4: RESERVATION
The customer chooses the services presented on the regional marketing tool.He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, so that our responsibility cannot be engaged in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
ARTICLE 5: RESERVATION PROCESS
Reservations made by the customer are made via the dematerialized reservation form accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete all the information necessary for the reservation.The customer certifies the veracity and accuracy of the information transmitted. Once the final choice of the services to be reserved has been made, the reservation procedure includes the following steps until validation: entry of the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.
ARTICLE 6: ACKNOWLEDGMENT OF RECEIPT OF THE RESERVATION
The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay.The confirmation of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment. to which the customer can lodge his complaints.
ARTICLE 7: RIGHT OF WITHDRAWAL
It is recalled that, in accordance with article VI.53 of the Belgian Economic Law Code, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g. holiday accommodation),
- transportation,
- car rental,
- catering and services related to leisure activities.
ARTICLE 8: RESPECT OF PRIVACY
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data you provide us with is necessary for the processing of your reservation and is essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may thus be transferred to our partners, including in particular Elloha.com which manages the booking tool, online payment service providers, service providers established in third countries.In particular when paying online, the customer's bank details must be transmitted by the payment service provider to the bank of the establishment, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles enshrined in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by e-mail or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As the person whose data is collected, you have a right of access, rectification, erasure of your data, as well as a right of opposition to the collection of your data.These rights can be exercised by sending us an email, mentioning your surname, first name and address as well as the subject of your correspondence.
Your complaints relating to the collection and processing of your personal data can be addressed to the competent supervisory authority.
